What Do Transit Riders Want?

22 Jul

Transit Center recently released the results to the “Who’s on Board 2016. What Today’s Riders Teach Us About Transit That Works” study and there are some interesting findings and recommendations to note.  The foundation conducted the study with the purpose of better understanding the needs and the behavior of transit riders across the United States.

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Some of the Findings:

The terms “choice riders” and “captive riders” currently used to describe transit riders are not accurate. Many people use transit occasionally, 53% of the respondents indicated that they use transit between one day a week and one day per month. Fourteen percent of the interviewees indicated that they were commuters, and 32% said they were using transit for multiple purposes.

People who live and work in areas with better transit ride more frequently, whether they own a car or not. When transit service increases, people turn to transit more often and for multiple purposes.

In addition to good service, having stations within walking distance is seen as more likely to promote the use of transit for various purposes.

People who use transit for multiple purposes are also multimodal, meaning they ride a bike, walk, take a taxi, car share, and are more likely to use a non-car alternative.

The availability of “shared–use mobility” options increases the likelihood that more people will use transit.

The so-called “captive riders” (people who don’t have cars and are thought of as using transit regardless of quality) use transit less frequently when the service is poor.

People value service frequency and travel time the most; they value the condition of the stations and the stops, having real-time information, reliability, and care less about flashy design, and Wi-Fi on board.

Large numbers of Americans of all ages indicated that they would prefer to live in a mixed-use neighborhood with access to transit, but they don’t currently have that option.

Recommendations:

Enable more people to walk to reliable transit by making the walk safe and pleasant and concentrating developments around transit.

Have transit in walkable places with many residents and with destinations for people to visit.

Increasing frequency of service and reducing travel time.

How do we score?

We looked at how Mercer and Ocean counties score on AllTransit Performance by using the All Transit ranking tool which is available at http://alltransit.cnt.org/. The Ranking uses station, stop, and frequency of service for bus, rail for all major transit agencies.  It also looks at connectivity and access to jobs.

In Mercer County, we have 11.7 acres of walkable neighborhoods within half a mile of transit, 4.75% commute by walking and live within half a mile of transit. There are 254,247 people who live within a half of mile of transit and no one lives within half of mile of high-frequency transit.  The overall AllTransit Performance score for Mercer County (on a scale from 0 to 10) is 4.5., and 8.25% commuters use transit.

Mercer County total population in 2015 – 366,513

In Ocean County, there are 13 acres of walkable neighborhoods within half a mile if transit, .61% commute by bicycle, and 2.02% commute by walking and live within half a mile of transit. Overall there are 301,356 people who live within half a mile of transit and 2.18% commuters use transit. The AllTransit Performance score is 1.7.

Ocean County total population in 2015 – 576,567

More transit information is available at http://alltransit.cnt.org/ , including numbers of jobs near transit, the number of farmers markets, transit trips per week, etc.

As you can see, Mercer County scored much higher on its Transit Score than Ocean County. To put the scores in perspective to some other counties in New Jersey, both were far below the higher scoring counties like Hudson (9.08), Essex (7.67) and Bergen (6.57). Clearly, there is more work to be done to meet the needs of transit riders.

If you live in Mercer or Ocean County, and you need more transportation information check out Good Moves, a GMTMA program that offers personalized transportation plans.

Sources:

ma.org/pg-good-moves.php

http://alltransit.cnt.org/metrics/?addr=mercer+county%2C+nj

http://transitcenter.org/2016/07/12/what-makes-transit-successful-whos-on-board/

 

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